Terms of Sale & Warranty
Internet Merchant Policies and Procedures
Collection of Information
In order to use the Ice Machines Australia website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Ice Machines Australia is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Ice Machines Australia customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected].
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected].
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Ice Machines Australia uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected].
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Ice Machines Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Ice Machines Australia does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Ice Machines Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.icemakers.com.au.
Ice Machines Australia Security Policy
Ice Machines Australia uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Ice Machines Australia or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Ice Machines Australia
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will attempt to send your goods via our freight company within 2 working days. However if goods are unavailable, delivery will take a little longer. If you wish to query a delivery please contact us at [email protected]
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). If you wish to query a delivery please contact us at [email protected]
Damage During Delivery
All items musts be inspected upon delivery. Any damaged MUST be notified in writing within 24 hrs, to [email protected]s.com.au along with photographs of the damage to the package and/or items.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Courier and that you pre pay all postage.
You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your carrier. Ice Machines Australia will not be responsible or parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au
Cancellations - orders may be cancelled on the following basis:
- That the cancellation is received prior to commencement of manufacture for special orders.
- If the equipment is a stock item cancellation must be received three (3) working days prior to shipping
- A cancellation or re-stocking fee may apply, being a minimum of 25% of the purchase price.
- Ice Machines Australia reserves the right to claim back any credit card fees that are applied to the transaction. For Visa & Mastercard this would amount to 1.5% of the total cost. Amex is at a higher rate of 2.0% of the transaction cost.